Arcman Solar Power West: 888-666-1013  East: 888-666-1016
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Arcman Solar Power Corp.        

14 Mica Lane, Suite 10, Wellesley MA 02481; Toll Free: 888-666-1016, 888-666-1013; Fax: 617-328-6332; Email: sales@arcmanSolar.com
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Sale Terms & Conditions
We would like to be easy to do business with, so we ask your understanding of our business rules. Our best effort will be promptly and courteously extended to provide for your needs in return.

For orders placed to and shipped from the United States
These terms and conditions are governing sale of products(Products) by Arcman Solar Power Corp. (Arcman Solar). These terms and conditions (Agreement) take precedence over customer's additional or different terms and conditions. Acceptance by customer is limited to these terms and conditions. Neither Arcman Solar’s commencement of performance nor delivery shall be deemed or constituted as acceptance of customer's additional or different terms and conditions.

Approved Customers
Orders can be placed with Arcman Solar by all approved customers. Approval is subject solely to Arcman Solar’s discretion. Contact Arcman Solar sales staff for more information.

Active Dealer Status
Minimum purchasing volume to maintain active status is $10,000.00 each fiscal year. Active dealers have complete access to all Arcman Solar programs including commercial design assistance, lead generation services, and sales and marketing assistance. Newly approved dealerships are considered “Active” for an initial 9-month period. Only active accounts will be used for referrals.

Orders
All orders placed by customer will be binding even if no express written order confirmation is given by Arcman Solar. Written order confirmations by Arcman Solar will be binding for Arcman Solar. All orders must include delivery dates, quantities and complete description of Products or item code being purchased. There will be a 15% cancellation fee for orders that (i) are changed more than 48 hours after placement of orders, or (ii) have already been shipped, or (iii) have already been placed with and confirmed by Arcman Solar.

Minimum Order Size
Arcman Solar does not set minimal limitation on order size. For solar panels, we recommend shipping by carton/pallet. Each carton/pallet usually contains about 26 pieces of solar panels, but the number changes dependent on selected models. Arcman Solar reserves the right to charge re-packaging fee to customers who have two or more orders per month which are not in carton/pallet.

Prices
All sales prices are FOB point of shipping and are in US (United States) Dollars. Prices that Arcman Solar quotes are valid for 14 days unless otherwise specified. Prices otherwise displayed by Arcman Solar, for example on the web site, are subject to change without notice. Prices do not include any federal, state or local taxes, or other governmental charges, which, when applicable, will be charged in addition to the product prices. Price lists are available in several formats on Arcman Solar web site. Applicable sales taxes will be charged on all orders until a valid resale certificate is on file. Charges for sales taxes will not be refunded on any orders placed prior to receipt of your certificate.

Wholesale price information should not be disclosed publicly for any reason.

Payment and Credit Policy
Terms are pre-payment with company check, either T/T or LC at sight, COD, Visa, MasterCard or approved credit and payment terms. Arcman Solar charges an additional 1.5% per month sale under credit term.

Arcman Solar reserves the right to establish and/or change credit and payment terms extended to customer when, in Arcman Solar’s sole discretion, customer's financial condition or previous payment record warrants that action. Arcman Solar will consider granting credit to long-term customers who have placed a minimum order volume of $60,000 through at least two separate transactions with us over the last 12 months. Arcman Solar will also consider granting credit to new customers who are anticipating regular, monthly business and are placing a minimum order of $15,000 each month. Contact Arcman Solar to request a credit application.

All late payments will be charged interest computed on a daily basis from the due date until paid in full at the rate of one and one-half percent (1.5%) per month or the maximum rate permitted by law, whichever is less. On delinquent accounts, Arcman Solar will not be obligated to continue performance under any agreement with customer.

Freight Charges All sales prices are FOB point of origin. Customers are charged actual shipping cost. Customers who specify a shipping carrier will be charged actual shipping based on our negotiated rate with that carrier. There is no shipping charge for customers who use their own carriers for picking-up. Drop shipped items will be shipped and billed separately, with shipping charged at actual freight cost. This can result in multiple billings from one sales order.

Arcman Solar will make reasonable efforts to ship orders within 5 business days of order placement, and make a reasonable attempt to notify customer in the event that order will not be shipped in this time period.

International Orders
Orders below $3,500 shipped outside of the US and Canada will be charged an additional $35 processing fee. Arcman Solar must receive prepayment in U.S. funds before shipping. All international shipments will be charged actual shipping rates.

Shipping Policy

Customer should inspect the shipment for damage during receiving. The shipment has been carefully inspected, checked and packaged by Arcman Solar& or Arcman Solar's partner if the partner ships directly to customer's location. The shipping containers and packaging methods have been thoroughly tested. Arcman Solar is confident that the merchandise will arrive in good condition, but accidents do happen occasionally.

When the merchandise was delivered to the carrier it was in good condition and technically became customer's property at that time. In the unlikely event that there is any damage to your merchandise, the following information will assist the cutomer in making a claim. Any damage to the package or the package contents, either obvious or hidden, must be reported to the transportation company upon receipt of the shipment if the cutomer wants to be certain that claim will be honored.

Customers should not accept any shipment with damaged merchandise. If any product was damaged in shipping and accepted on delivery, the shipper should be contacted to file a damaged product claim. All original packaging materials and/or boxes must be saved and made available for inspection in order for a damage claim to be considered by the shipper.

To file a claim for shipping damage, customer should notify the carrier’s local office and ask for immediate inspection of carton and its contents. Customer should not disturb the items, the packing materials or the carton. It is Customer's responsibility to follow these instructions or the carrier will not honor the claim for damages.
  • For truck shipments, take note of any damaged packages on the bill of lading before signing. Failure to do so will forfeit any claims for most trucking companies. Call the local officer of the carrier to report hidden damage, and notify Arcman Solar to be aware of the problem.
  • For UPS and FedEx shipments, the shipper must file all claims. If the package is damaged, then refuse the package, If the damage is hidden please call the carrier for inspection.
  • All claim for damages or shortages in shipments must be made within 72 hours after receipt of goods or it will be assumed the shipment had no damage and was complete. Arcman Solar assumes no liability after this point. Title and ownership of the shipment is transferred from Arcman Solar to the consignee upon delivery of the shipment to the assigned transportation company. Acknowledgement has been made by the transportation company of the receipt in good condition of the material listed on the invoice or packing sheet.
Returns Policy
No merchandise may be returned without prior authorization from Arcman Solar. If the return is authorized, the buyer will be issued a return authorization (RA) number, which must be clearly marked on the package. Only the purchasing customer may return Products to Arcman Solar. All subsequent purchasers must return Products through the dealers from whom they purchased Products. Arcman Solar will credit the purchase price of all normally stocked merchandise returned in new condition, in original packaging, within 30 days of purchase. There will be a 15% restocking charge on merchandise returned after 30 days. All items must be returned freight-prepaid and insured. Contact service@arcmansolar.com.

Items not in salable condition, not normally stocked, and special-order items may not be returned for credit.

Product returned to Arcman Solar that is damaged due to customer error or misuse will be held for 30 days. Customer will be contacted and advised of no credit for returned and damaged Product, and must make arrangements for product pickup. After 30 days, all such Products will be disposed of without further liability to Arcman Solar.

Warranty and Repairs
Manufacturers' warranties are provided for all Products we sell. Customers should process any warranty claims according to the manufacturer's instructions. ARCMAN SOLAR MAKE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE PRODUCTS ORDERED. ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY EXCLUDED.

All warranty repairs must be performed by the manufacturer. Contact service@arcmansolar.com for instructions.

Security Interest
Arcman Solar retains a security interest in the products delivered to Customer, and in their accessories, replacements, accessions, proceeds and products, including accounts receivable (collectively, the Collateral) to secure payment of all amounts due under this Agreement. If Customer fails to pay any amount when due, Arcman Solar will have the right to repossess and remove all or any part of the Collateral from Customer, but not from Customer's customers. Any repossession or removal shall be without prejudice to any other remedy of Arcman Solar hereunder, at law or in equity. Customer agrees, from time to time, to take any act and execute and deliver any document (including, without limitation, financing statements) reasonably requested by Arcman Solar to transfer, create, perfect, preserve, protect and enforce this security interest.

Statute of Limitations
No action by Customer may be brought at any time more than twelve (12) months after the facts occurred upon which the cause of action arose.

Limitations of Liability
The liability of Arcman Solar hereunder for all claims will not exceed the sum of customer's payments for the Products which are the subject of the dispute. Arcman Solar assumes no liability for consequential damages, anticipated or lost profits, incidental damages, loss of time, or other losses incurred by Customer or any third party in connection with the Products.

Arcman Solar makes no warranties or representations as to the accuracy or completeness of products drawings and information provided in Arcman Solar web site. Customer assumes all risk and liability with regards to Products installed according to such drawings, including but not limited to circumstances where the drawings and information do not include all provisions required for an installation.

Governing Law
The construction, interpretation and performance of this Agreement and all transactions under it will be governed by the laws of the State of Massachusettes.

Choice of Forum
The parties hereto agree that any suits, actions or proceedings arising out of this Agreement that may be instituted by any party hereto shall be instituted only in the state or federal courts in the city of Boston, Massachusettes, and the parties hereto do hereby consent to the jurisdiction of those courts and waive any objection which they may now or hereafter have to venue of those suits, actions or proceedings.

Force Majeure
Except for the payment of money, neither party will be held responsible for any delay or failure in performance of any part of this Agreement to the extent that delay or failure is caused by causes beyond its control (Force Majeure Conditions), including, but not limited to, fire, flood, explosion, war, strike, embargo, government requirement, civil or military authority, act of God, act or omission of carriers or other similar causes. If any Force Majeure Condition occurs, the party delayed or unable to perform (Delayed Party) shall give immediate notice to the other party (Affected Party), and the Affected Party, upon giving prompt notice to the Delayed Party, will be excused from performance under this Agreement for the duration of the Force Majeure Condition, provided, however, that the Affected Party will take all reasonable steps and cooperate with the Delayed Party to avoid or remove the cause of non-performance and shall resume performance hereunder with dispatch when the cause is removed; and provided further that if the Delayed Party cannot within sixty (60) days remove the cause of non-performance, the Affected Party may terminate this Agreement.

Non-Waiver
No course of dealing or failure of either party to strictly enforce any term, right or condition of this Agreement will be construed as a waiver of that term, right or condition.

Entire Agreement
This Agreement wil constitute the entire Agreement between the parties with respect to the subject matter of this Agreement and will not be modified or rescinded. The provisions of this Agreement supersede all prior oral and written quotations, communications, agreements, and understandings of the parties with respect to the subject matter of this Agreement.